Shipping policy

At Baomielle, each order is prepared with care and intention. We aim to deliver your order promptly while preserving the quality of every item we send.

ORDER PROCESSING

Orders are typically processed within 2–5 business days, excluding weekends and holidays.

During launches, promotions, or high-volume periods, processing times may be extended. If delays occur, we appreciate your patience.

SHIPPING RATES & DELIVERY

We currently offer flat rate shipping on all orders.

Shipping costs are shown at checkout before your order is placed. Please review your shipping address carefully, as we are unable to guarantee changes once an order has been submitted.

Estimated delivery timelines are provided at checkout and begin once your order has been fulfilled and transferred to the carrier.

Please note that delivery estimates are not guaranteed and may vary due to weather, carrier delays, holidays, or other circumstances outside of our control

ORDER TRACKING

Once your order ships, you will receive a confirmation email with tracking details, where available.

INCORRECT SHIPPING INFORMATION

Please ensure your shipping details are entered accurately at checkout.

Baomielle is not responsible for delays, losses, or additional charges resulting from incorrect or incomplete shipping information provided at purchase.

LOST OR STOLEN PACKAGES

Once a package has been marked as delivered by the carrier, Baomielle is not responsible for lost or stolen parcels.

If you experience a delivery issue, we recommend contacting the shipping carrier directly. You are also welcome to contact us and we will do our best to assist.

INTERNATIONAL SHIPPING

International availability, shipping rates, duties, taxes, and import fees vary by destination and are the responsibility of the customer unless otherwise stated at checkout.

 

DAMAGED ITEMS

If your order arrives damaged, please contact support@baomielle.com within 7 days of delivery.

To help us resolve the matter promptly, please include:

• Your order number  

• Clear photos of the item and outer packaging  

• A brief description of the issue

Once reviewed, we will provide next steps.

CONTACT

For shipping questions or order support, please contact:

support@baomielle.com